awards

AAF NSAC 2019 Winner

AAF Alpha Delta Sigma Honor Society

Perialas Oratory Finalist Spring 2017

education

Bachelor of Science in Integrated Marketing Communications

Ithaca College, Ithaca, NY, August 2016 - May 2019

• Honors: cum laude

• Overall GPA 3.6

Japanese Language Student

University of Texas Austin, Austin, TX, June 2018 - August 2018

• Japanese Language GPA 4.0

technical

Media Production & Design

Adobe Photoshop

Adobe InDesign

Adobe Illustrator

Adobe Premiere Pro

Audacity

Programming

Python

Ruby on Rails

HTML

CSS

Bootstrap

Materialize

Search Engine Datasets & Algorithms

Google Search

Google Maps

Google Scholar

Google Shopping

Google Images

YouTube Search

Bing Search

Yahoo! Search

Baidu Search

Amazon Product Search

Search Engine Results Scraping

Machine Learning Datasets

SaaS Tools & API Applications

SERP Algorithm Manipulation

Local SEO Data Tracking

Real-time News Monitoring

Social Media Management

Hootsuite

Media Planning

Simmons OneView

Billing & Invoicing

Stripe

Ariba

Shopify Vendor

CRM

Intercom

canny.io

front

Internal Communications and Coordination

Google Workspace

Slack

Zoom

Microsoft Teams

GitHub Codespaces

experience

Head of Customer Success

SerpApi, LLC, Austin, TX, December April 2021 - June 2021

• Established department goals for all Customer Success Engineers and Specialists

• Provided direction, work assignments and technical training

• Directed all product enhancements including new features, APIs, infrastructure and security improvements

• Responsible for all Customer Success hiring, onboarding and technical and systems training

• Directed Customer Success department marketing efforts for SEO backlinks and SERP meta-data descriptions

• Developed and managed front-end resources like API documentation, use cases and FAQ

• As the Enterprise Account Director am responsible for all invoicing, vendor account systems and custom enterprise contract sales

• Performed System Administration for the top user accounts and community forum

Customer Success Engineer

SerpApi, LLC, Austin, TX, December June 2020 - April 2021

• Lead project manager on API bugs, new features and APIs

• Provided direction, work assignments and technical training

• Responsible for Enterprise Accounts, managed invoicing and facilitated vendor contracts and custom enterprise contract sales

• Facilitated Customer Success hiring and directed the Customer Success onboarding process with newly created resources

• Project lead on updating and maintaining all SerpApi systems SERP meta-descriptions for SEO

• Coordinated addition and integration of new user forum community resources for more streamlined API bug reporting

Customer Success Specialist

SerpApi, LLC, Austin, TX, December December 2019 - June 2020

• Reproduced all user reported API bugs and new features then documented them for Engineering

• Resolved all user technical and billing issues and questions

• Project least on API plugin for Google Sheets to allow for non-code savvy users to access the APIs

• Account lead and contract negotiation for custom enterprise users

Lead Illustrator, Content Editor & Strategy

American Advertising Federation NSAC, Ithaca, NY, January 2019 - June 2019

• Coordinated creative, brand activation, media planning and account management content into integrated advertising campaign

• Oversaw creative, brand activation, media planning, and account management content to streamline and cohesively integrate elements and content into a campaign

• Directed communications between departments for content planning, outlining and organized delivery of elements for final production

• Responsible for data analysis for both national and local markets across the United States

• Placed 1st in the competition

Public Relations Writing & Social Media Scheduling

Ithaca College LGBT Education Center, Ithaca, NY, August 2018 - December 2018

• Wrote and edited press releases, speeches, media advisories and feature content

• Outline a targeted and comprehensive strategic PR plan

• Constructed schedule for organization’s social media content posting